Email Backup & Rescue Service - Secondary SMTP server    7 days trial

Mail Backup FAQ

Give your mail server a reliable backup and never let down your emails

email icon

If your mail server goes down or is inaccessible from the Internet, your Emails will automatically fail over to our backup MX server. Our mail server will queue your emails and automatically forward emails to your server after it comes back available.All email users will be able to read/reply Emails through our webmail or POP3 while your server is down.

Email Backup Rescue Highlights

icon Only $24.99/domain/year. Unlimited storage space and mailboxes. 7 days trial.
Store your emails for 30 days and can be extended if asked to do so.
icon With Mail Rescue on, our web mail will allow all users of the domain to login and view queued messages for their individual mailboxes as well as reply-to or compose new messages.
icon Administrators can easily view all queued emails by logging onto your web account.
icon Reduce 80% of Spam emails to your server when put the backup at monitoring mode.

How to Setup Email Backup for your domain?

Setup is easy. If your domain is using our name server, you just need to sign up the service for the domain and every thing will be setup automatically. If the domain is not using our name server, after signing up the service, you just need to add as the secondary MX for your domain at the domain's DNS.

How to Signup

You can click here to sign up mail back MX for your domain. You may be asked to create an account with us first.
If you are already login into the member account:
A - domain using other name servers instead of our name servers:
  At the main menu of your account, there is a link "Signup Services" and choose "Mail Backup MX service" to sign up. Since the domain is not using our name servers, you must add our mail server as the backup MX for your domain at the DNS serving your domain.
B - domain using DNSEXIT name servers:
  You must first setup DNS for the domain and specify the primary MX at "MX Settings" of the domain DNS. Then, click on the "Mail Backup Service" link at "MX Settings" to add Mail Backup MX Service for the domain.

Other Email Backup Features

Option to have mail backup in monitoring mode that we check your mail server every 8 minutes and accept emails on your represent only when your server is down.
icon While in monitoring mode, option to view your mail server uptime history.
icon Backup MX in monitoring mode will greatly reduce the Spam emails to hit your server since Spam usually send emails in reversed MX order and will drop out after hitting our mail server.
icon Filter your emails with Spamassassin before forwarding emails to your server.
icon Multiple backup servers to receive your emails. Maximum email message size up to 25 MB. No limit on number of queued messages and storage space for your domain.

How Email Backup Rescue Works?

's mail backup service acts as your second priority mail server. If your mail server cannot be reached, the mail will be routed to our mail backup server and wait in queues. Our server will keep checking your mail server every 20 minutes. Once your mail server is detected available, our mail server will forward the emails to your mail server. Our mail server will keep attempting to deliver mail to your server for 5 days. Mails queued in our mail server exceeding 5 days will be returned to the sender. You have option to turn on Spamassassin Spam checking on your emails. Emails found to be Spam will be drop out before reaching your email server. Web interface was provided to check queued emails and even read your emails even when your mail server is down.You also have option to set the mail back to monitoring mode that we will monitor you mail server every 8 minutes and will only accept emails for your domain only when your server is down.

While your mail server is down, you can turn on the Mail Rescue Mode for the backup and all queued up emails will be re-routed to our mail rescue server where all the domain's email users can access their corresponding mail boxes to read and reply emails. After your mail server is available, you get the option to suck up all emails at their mail boxes to your own server.

the diagram explains how email backup and rescue works

SMTP Backup in Monitoring Mode

The mail backup for your domain can be at Monitoring Mode. In this case, we will monitor your mail server and reject emails to your domain while your primary mail server is up.

The advantage for using Monitoring Mode is that it will reduce at least 80% of Spam emails hitting your server. As you may not know that Spam usually send email in reverse order. Or in other words, they tend to send Spam emails to secondary MX(while it is available) first instead. While sending Spam in such large volume, they usually won't bother to re-try and will drop out if the sending attempts fails. Good emails should never hit the secondary MX while primary MX is up.